Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know.
Quick Checklist
- Verify you are at least 18 years old and accessing from a permitted region.
- Prepare a valid email address and a unique username/password.
- Have your identification documents ready (passport, driver’s license) for KYC verification.
- Check the bonus terms: wagering requirements, game contributions, and expiry dates.
- Review the payment methods: choose a deposit method that suits your currency and location.
- Enable two-factor authentication (2FA) for enhanced account security.
How to Sign Up
- Go to the casino’s homepage and click the „Sign Up” or „Register” button.
- Enter your email, create a username and a strong password (at least 8 characters with a mix of letters, numbers, and symbols).
- Fill in your personal details: full name, date of birth, address, and phone number. Ensure they match your official documents.
- Select your preferred currency and agree to the terms and conditions. optionally, set deposit limits during registration.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in and proceed to the cashier to make your first deposit and claim any welcome bonus.
Calculating Your Bonus
Bonuses are often expressed as a percentage match up to a maximum amount. For example: a 100% welcome bonus up to €200. Here’s how to calculate it:
Step 1: Determine your bonus amount.
If you deposit €150, the bonus is 100% of €150 = €150. However, if the maximum is €200, you only get €150.
Step 2: Calculate the wagering requirement.
Suppose the terms state a 35x wagering requirement on deposit + bonus. Total balance to wager = (Deposit + Bonus) × 35. Using the example: (€150 + €150) × 35 = €300 × 35 = €10,500.
Step 3: Estimate required playthrough.
Game contributions vary. Slots typically contribute 100%, table games may contribute 10% or less. If you play only slots, you need to stake €10,500 in bets to release the bonus. If you play blackjack (10% contribution), you’d need to wager €10,500 / 0.10 = €105,000.
Formula summary:
Bonus Amount = min(Deposit × Bonus%, Max Bonus)
Wagering Requirement = (Deposit + Bonus) × Wagering Multiplier
Actual play needed = Wagering Requirement / Game Contribution Rate
Banking & Payments
The casino supports multiple payment methods. Withdrawal times vary by method and verification status. Below is a typical overview:
| Payment Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 2–5 business days | None by casino |
| Skrill | €10 | Up to 24 hours | None |
| Neteller | €10 | Up to 24 hours | None |
| Bank Transfer | €20 | 3–7 business days | May apply |
| Trustly | €10 | Instant – 2 hours | None |
Note: Withdrawals may be subject to a maximum limit per transaction (e.g., €4,000 per week). Always verify current limits in the cashier.
Security Overview
The platform uses 128-bit SSL encryption to protect your data. Account security can be enhanced with Two-Factor Authentication (2FA). The casino holds a Curacao eGaming license, which means it is regulated but does not offer the same player protections as MGA or local licenses. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Always consult a tax professional.
Know Your Customer (KYC) procedures are mandatory. You will need to provide a copy of your passport, a recent utility bill, and possibly a proof of payment method. This is a one-time process for most players.
Support Guide
Common scenarios and how to resolve them:
- Forgot password: Click “Forgot Password” on the login page. Enter your email and follow the reset link.
- Account locked: Contact live chat or email support. Provide your username and explain the issue. It may be due to incorrect login attempts or pending KYC.
- Bonus not credited: Check if you entered a bonus code during deposit. Verify the bonus terms (minimum deposit, game restrictions). Contact support with your transaction ID.
- Withdrawal delay: First, ensure all KYC documents are submitted and approved. Then check if you have met wagering requirements. If still pending beyond the stated time, contact support.
- Self-exclusion: To temporarily or permanently close your account, email support with a request. They will guide you through the process and set exclusion periods.
- Technical issues: If the site fails to load, clear your browser cache or try a different device. For persistent issues, contact support with screenshots.
Support is available 24/7 via live chat and email. Response times are usually under 5 minutes for chat and within 24 hours for email.
Worth Knowing
The casino offers a multi-tier VIP program: Bronze, Silver, Gold, Platinum, and Diamond. Players earn loyalty points for real money wagering — typically 1 point per €10 wagered on slots. Points can be exchanged for bonus credits at a fixed rate (e.g., 100 points = €1). Higher tiers unlock exclusive perks:
- Bronze/Silver: Standard points, occasional free spins, birthday bonus.
- Gold: Higher point conversion rate, dedicated account manager, faster withdrawals.
- Platinum/Diamond: Cashback offers (up to 15%), personalized bonuses, luxury gifts, and event invitations.
Progress through tiers depends on total wagered over a rolling period. The program is invite-only for the top tiers, but low tiers are automatically earned.
FAQ
How do I create an account?
Click the “Sign Up” button, fill in your details, verify your email, and you’re ready.
What documents are needed for KYC?
You need a government-issued ID, a recent utility bill (last 3 months), and optionally a screenshot of your payment method.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours, cards and bank transfers take 2–7 business days once approved.
Are there any country restrictions?
Yes, players from certain countries (e.g., United States, United Kingdom, France) are not accepted. Check the terms for the full list.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers and works as a progressive web app (PWA) — simply launch from your smartphone’s browser and add to home screen.
What is the minimum deposit?
Most payment methods have a minimum deposit of €10 or equivalent.
How do I claim the welcome bonus?
After registration, make your first deposit and the bonus will be credited automatically if no code is required. Always read the terms.
Is the casino safe?
Yes, it uses SSL encryption and is licensed in Curacao. Always gamble responsibly and set limits.
How do I contact support?
Use the live chat for instant help or send an email to the support address listed on the site.
This guide has covered the essential steps to get started. Always play responsibly and stay informed about the latest terms and promotions.

